Refund & Cancellation Policy

The short version

If you bought credits and haven't used them, you can ask for your money back within 7 days of the payment. The refund goes back to the card, UPI ID or account you paid from.

Credits bought in the SkillStar app

If you bought credits in the SkillStar app for iPhone, iPad or Android, the payment was taken by Apple or Google, so the refund comes from them, under their policies. The rest of this page covers purchases made on our website.

• iPhone and iPad: ask Apple at reportaproblem.apple.com.
• Android: ask Google through your Google Play order history, or at Google Play's refund help page.
• When Apple or Google refunds a purchase, they tell us and we remove that purchase's credits from your wallet. If some of them were already spent, we remove what is left; your balance never goes below zero.
• We can't refund app purchases ourselves: we never receive that money directly, and paying it back twice would not be fair to anyone.

What can be refunded

• Unused purchased credits, within 7 days of the payment that created them.
• Refunds can be full or partial — you may refund some of a purchase and keep the rest.

What cannot be refunded

• Credits you have already spent. Once credits unlock a piece of content, that content is delivered and the credits are used.
• Reward credits — welcome credits, milestone rewards, pack bonuses and goodwill credits. You didn't pay for them, so there is nothing to return.
• Purchases older than 7 days.
• Credits bought in the SkillStar app. Those refunds come from Apple or Google (see above).

How to request a refund

• Sign in and open your Credits page.
• Find the purchase under Purchases and choose "Request a refund". We'll show you exactly how much of it is still refundable, and why, before you confirm.
• The credits are put on hold as soon as you submit the request, so they can't be spent while we review it.
• We review every request and reply by email. If we can't approve it, the held credits go straight back into your wallet.

How long it takes

We review refund requests within 3 working days. Once approved, the money is returned to your original payment method and usually reaches you in 5–7 working days, depending on your bank or UPI provider.

Refunds are only ever returned to the original payment method. We cannot send a refund to a different card, account or UPI ID.

Cancellations

Credits are added to your wallet the moment a payment succeeds, so there is no pending order to cancel. If you change your mind after buying, the refund process above is what applies.

SkillStar has no subscription and no recurring charge. You are never billed automatically, and there is nothing to unsubscribe from.

Failed payments

If money left your account but no credits appeared, do not pay again. Write to support@skillstar.in with the date, amount and any reference number from your bank. Failed or duplicate payments are returned in full.

Questions

Email support@skillstar.in or call +91 7034776775 during Monday to Saturday, 10:00 AM – 6:00 PM IST. If you're unhappy with how a refund was handled, our Grievance Officer is listed on the Contact Us page.